Spread the Word
Monday, October 1, 2012 - 8:30 AM
Description: With the proliferation of competition and choice in grocery, success today compels retailers to embrace innovative and fresh approaches that resonate with today's consumers. Bringing new ideas and products to market rapidly AND effectively communicating with customers in ways that connect with them.
How will your customer contact you today? In the store, via the phone, on your web site, read a tweet, friend you on Facebook? While face-to-face is not going away, businesses that don't have an effective online relationship strategy are being left behind.
Pulling from lessons learned while founding Travelocity.com and leading the transformation of the travel industry, Terry Jones will show you how to create a culture of innovation and experimentation, 'do more with less' while building meaningful digital relationships with your customers.
Speaker: Terry Jones, Founder & Former CEO of Travelocity.com, Chairman of Kayak.com
Terry Jones founded Travelocity.com. He led the company as President and Chief Executive Officer from its founding until May 2002. Previously, Jones served as Chief Information Officer at Sabre Inc. In his 24 years at Sabre, Jones held various executive positions including President of Computer Services, Vice President of Applications Development, and Vice President of Product Development.
Prior to Sabre, Jones joined American Airlines in 1978 as Director of Product Development when American Airlines acquired Agency Data Systems, a Floridabased mini-computer accounting systems company. He became president of the division when it moved to Dallas/Fort Worth.
A graduate of Denison University in Granville, Ohio, Jones entered the travel industry in 1971 as a travel agent with Vega Travel in Chicago. He later served five years as a vice president of Travel Advisors, a company specializing in business travel to Eastern Europe and the USSR, with offices in Chicago and Moscow.
Jones is managing principal of Essential Ideas, a consultancy he co-founded to help companies in their transition to the digital economy. He serves as Chairman of the Board of Kayak.com, and is on the boards of LuxuryLink, Smart Destinations, and Rearden Commerce. He is a venture capitalist with General Catalyst Partners and the Sierra Angels. Jones is also Chairman of the Lake Tahoe Shakespeare Festival and serves on the National Information Technology committee of the Boy Scouts of America.